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IT skill · Method· IT Infrastructure & Security

2nd Level Support freelancers:
What the market really pays and wants.

Demand and trends for 2nd Level Support – calculated from 132 real project and job postings of the last 90 days. No survey, no guesswork without data.

As of: week 41/2026 · updated weekly
Listings (90 d)
132
Rank 123 of 531 skills
Trend (90 d)
▲ 79 %
Market share compared with the 90 days before. IT postings overall: ▲ 42 %
Of which must-have
33 %
Rated for 132 postings (AI analysis), otherwise “nice to have”
Remote possible
69 %
3 % fully remote · stated in 96 % of postings
The jury's verdict on 2nd Level Support

In demand and growing.

2nd Level Support is among the most in-demand skills, at rank 123 of 531. Its market share is rising (▲ 79 % vs. the 90 days before).

High demandRank 123 of 531 skills, 132 postings in 90 days.
Growing marketMarket share ▲ 79 % vs. the 90 days before.
Remote possible69 % of postings allow remote work.
And how does your 2nd Level Support profile look?Check it for free

What is 2nd Level Support – and why do companies hire 2nd Level Support freelancers?

The postings that mention 2nd Level Support fall into these types of project (share of the classified postings):

Infrastructure and operations81 %
Cloud, automation and platform operations with 2nd Level Support.
Operations and enhancement15 %
Looking after, supporting and continuously extending existing systems with 2nd Level Support.

Typical roles

The roles hired most often are System Administrator (85 %), Consultant (6 %) and DevOps Engineer (5 %). Of the postings that state an experience level, 19 % explicitly ask for senior profiles.

Demand over the last 12 weeks

new listings per week
W29W40
▲ 79 %
Market share vs. previous quarter
▲ 154 %
Postings vs. previous quarter
123 / 531
Rank among all skills

Weekly postings for 2nd Level Support are rising: from an average of 7 to 20 per week (+172 %). Volume is developing better than the IT market overall (▲ 42 %).

Which skills 2nd Level Support is wanted with – and which ones pay off

1st Level Support appears in 37 % of 2nd Level Support postings.

Often named together

1st Level Support37 %(opens in new tab)Share of 2nd Level Support postings that also name the skill.

Who wants 2nd Level Support – and under which conditions

Seniority

Mid-level71 %
Senior19 %
Junior10 %

Mid-level dominates (71 %).

Stated in 98 % of listings

Industries

it_software70 %
manufacturing9 %
banking_finance5 %
logistics4 %

it_software dominates (70 %).

Stated in 77 % of listings

Contract type

Permanent69 %
Freelance28 %
Temp agency3 %

Permanent dominates (69 %). 28 % of postings are aimed directly at freelancers.

Stated in 100 % of listings

Workplace

Partly remote66 %
On site31 %
Fully remote3 %

Partly remote dominates (66 %). Anyone working fully remote only reaches 3 % of postings.

Stated in 96 % of listings

Regions (on site)

Frankfurt am Main31 %
Frankfurt am Main5 %
Bern3 %

Frankfurt am Main leads (31 %).

Stated in 92 % of listings

Project language

German100 %

German dominates (100 %).

Stated in 100 % of listings

Market dynamics: how contested is 2nd Level Support?

Full time required94 %Share of postings stating a workload that expect full time.Basis: 72 postings with this information (55 % of all postings).

Who posts 2nd Level Support projects

DIS AG42
FERCHAU GmbH18
Peak One GmbH10
Postings of the last 90 days.

Current 2nd Level Support projects

Frequently asked questions about 2nd Level Support freelancing

How many 2nd Level Support projects are there right now?

In the last 90 days, 132 projects and jobs mentioning 2nd Level Support were posted. That is around 10 per week. The market share changed by ▲ 79 % compared with the previous quarter.

Is 2nd Level Support still in demand for freelancers?

2nd Level Support ranks 123 of 531 skills.

Are 2nd Level Support projects possible remotely?

69 % of 2nd Level Support postings allow remote work. 3 % are fully remote.

Which skills should I learn as a 2nd Level Support freelancer?

1st Level Support (37 %) are most often required together with 2nd Level Support. What actually pays off for your profile is shown by the free CV check.

Who posts 2nd Level Support projects?

The 3 most active recruiters account for 53 % of all 2nd Level Support postings of the last 90 days.

Methodology: We count IT postings of the last 90 days that mention 2nd Level Support. Projects posted several times that are detected as duplicates count once; postings without an assignable IT category are missing, so the figures are a lower bound. The trend compares the share of all IT postings with the 90 days before and only appears with enough comparison data. We do not show figures based on fewer than 30 data points. The rating “must have” or “nice to have” comes from an AI analysis of the posting texts. Distributions only refer to postings that state the respective attribute; we state the coverage alongside. Recruiters are the posters of the listing according to the source, only above a minimum number of postings. An AI assigns the project type and role of each posting from its title, category and skills; the shares are counted postings, not estimates, and only appear with enough classified postings.

Basis: 10,565 IT listings in the window

You now know the 2nd Level Support market.
Now let the jury judge your profile.

Your CV against 132 2nd Level Support listings – with findings, strengths and an hourly-rate check.

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