1st Level Support freelancers:
What the market really pays and wants.
Demand and trends for 1st Level Support – calculated from 76 real project and job postings of the last 90 days. No survey, no guesswork without data.
- Listings (90 d)
- 76
- Rank 220 of 531 skills
- Of which must-have
- 76 %
- Rated for 76 postings (AI analysis), otherwise “nice to have”
- Remote possible
- 63 %
- 1 % fully remote · stated in 99 % of postings
A solid base without momentum.
1st Level Support sits at rank 220 of 531, in the solid middle of demand.
What is 1st Level Support – and why do companies hire 1st Level Support freelancers?
The postings that mention 1st Level Support fall into these types of project (share of the classified postings):
Demand over the last 12 weeks
new listings per weekWeekly postings for 1st Level Support are rising: from an average of 3 to 11 per week (+291 %).
Which skills 1st Level Support is wanted with – and which ones pay off
2nd Level Support appears in 64 % of 1st Level Support postings.
Often named together
2nd Level Support64 %(opens in new tab)Share of 1st Level Support postings that also name the skill.Who wants 1st Level Support – and under which conditions
Seniority
Mid-level dominates (67 %).
Stated in 100 % of listings
Industries
it_software dominates (85 %).
Stated in 80 % of listings
Contract type
Permanent dominates (86 %). 12 % of postings are aimed directly at freelancers.
Stated in 100 % of listings
Workplace
Partly remote dominates (61 %). Anyone working fully remote only reaches 1 % of postings.
Stated in 99 % of listings
Regions (on site)
Frankfurt am Main leads (49 %).
Stated in 96 % of listings
Project language
German dominates (100 %).
Stated in 100 % of listings
Market dynamics: how contested is 1st Level Support?
Who posts 1st Level Support projects
Current 1st Level Support projects
- Do you fit? CheckFrankfurt am Main · 50 % remote
- Do you fit? CheckFrankfurt am Main · 50 % remote
- Do you fit? CheckKöln · 50 % remote
- Do you fit? CheckFrankfurt am Main · 50 % remote
- Do you fit? CheckFrankfurt am Main · 50 % remote
- Do you fit? CheckMainz · 50 % remote
Frequently asked questions about 1st Level Support freelancing
How many 1st Level Support projects are there right now?
In the last 90 days, 76 projects and jobs mentioning 1st Level Support were posted. That is around 6 per week.
Is 1st Level Support still in demand for freelancers?
1st Level Support ranks 220 of 531 skills.
Are 1st Level Support projects possible remotely?
63 % of 1st Level Support postings allow remote work. 1 % are fully remote.
Which skills should I learn as a 1st Level Support freelancer?
2nd Level Support (64 %) are most often required together with 1st Level Support. What actually pays off for your profile is shown by the free CV check.
Who posts 1st Level Support projects?
The most active recruiter accounts for 55 % of all 1st Level Support postings of the last 90 days.
Methodology: We count IT postings of the last 90 days that mention 1st Level Support. Projects posted several times that are detected as duplicates count once; postings without an assignable IT category are missing, so the figures are a lower bound. The trend compares the share of all IT postings with the 90 days before and only appears with enough comparison data. We do not show figures based on fewer than 30 data points. The rating “must have” or “nice to have” comes from an AI analysis of the posting texts. Distributions only refer to postings that state the respective attribute; we state the coverage alongside. Recruiters are the posters of the listing according to the source, only above a minimum number of postings. An AI assigns the project type and role of each posting from its title, category and skills; the shares are counted postings, not estimates, and only appear with enough classified postings.
Basis: 10,565 IT listings in the window
You now know the 1st Level Support market.
Now let the jury judge your profile.
Your CV against 76 1st Level Support listings – with findings, strengths and an hourly-rate check.