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IT skill · Method· IT Infrastructure & Security

ITSM freelancers:
What the market really pays and wants.

Demand and trends for ITSM – calculated from 160 real project and job postings of the last 90 days. No survey, no guesswork without data.

As of: week 41/2026 · updated weekly
Listings (90 d)
160
Rank 97 of 531 skills
Trend (90 d)
▼ 1 %
Market share compared with the 90 days before. IT postings overall: ▲ 42 %
Of which must-have
48 %
Rated for 160 postings (AI analysis), otherwise “nice to have”
Remote possible
82 %
18 % fully remote · stated in 87 % of postings
The jury's verdict on ITSM

In demand and stable.

ITSM is among the most in-demand skills, at rank 97 of 531. Its market share is stable (▼ 1 %).

High demandRank 97 of 531 skills, 160 postings in 90 days.
Stable marketMarket share ▼ 1 % vs. the 90 days before.
Remote possible82 % of postings allow remote work.
And how does your ITSM profile look?Check it for free

What is ITSM – and why do companies hire ITSM freelancers?

The postings that mention ITSM fall into these types of project (share of the classified postings):

Infrastructure and operations46 %
Cloud, automation and platform operations with ITSM.
Consulting and design43 %
Consulting, concept work, architecture and project leadership around ITSM.
Operations and enhancement6 %
Looking after, supporting and continuously extending existing systems with ITSM.

Typical roles

The roles hired most often are System Administrator (42 %), Project Manager (27 %), Consultant (9 %) and Software Architect (8 %). Of the postings that state an experience level, 49 % explicitly ask for senior profiles.

Demand over the last 12 weeks

new listings per week
W29W40
▼ 1 %
Market share vs. previous quarter
▲ 40 %
Postings vs. previous quarter
97 / 531
Rank among all skills

Weekly postings for ITSM are rising: from an average of 8 to 21 per week (+173 %).

Which skills ITSM is wanted with – and which ones pay off

ITIL appears in 44 % of ITSM postings.

Often named together

ITIL44 %(opens in new tab)ServiceNow20 %(opens in new tab)Share of ITSM postings that also name the skill.

Who wants ITSM – and under which conditions

Seniority

Senior49 %
Mid-level36 %
Junior12 %

Mid-level grows the most (+37 % vs. the previous quarter).

Stated in 99 % of listings

Industries

it_software74 %
public_sector10 %
banking_finance5 %
energy4 %
manufacturing3 %

it_software dominates (74 %).

Stated in 76 % of listings

Contract type

Freelance61 %
Permanent36 %

Freelance dominates (61 %).

Stated in 100 % of listings

Workplace

Partly remote64 %
On site18 %
Fully remote18 %

Partly remote dominates (64 %). Anyone working fully remote only reaches 18 % of postings.

Stated in 87 % of listings

Regions (on site)

Frankfurt am Main34 %
München5 %
Dresden5 %
Frankfurt4 %

Frankfurt am Main grows the most (+75 % vs. the previous quarter).

Stated in 69 % of listings

Project language

German88 %
English11 %

German dominates (88 %).

Stated in 100 % of listings

Market dynamics: how contested is ITSM?

Typical duration9 monthsMedian of the postings that state it. 41 % run 12 months or longer.Basis: 34 postings with this information (21 % of all postings).
Full time required81 %Share of postings stating a workload that expect full time.Basis: 59 postings with this information (37 % of all postings).

Who posts ITSM projects

FERCHAU GmbH30
DIS AG23
Postings of the last 90 days.

Current ITSM projects

Frequently asked questions about ITSM freelancing

How many ITSM projects are there right now?

In the last 90 days, 160 projects and jobs mentioning ITSM were posted. That is around 13 per week. The market share changed by ▼ 1 % compared with the previous quarter.

Is ITSM still in demand for freelancers?

ITSM ranks 97 of 531 skills.

Are ITSM projects possible remotely?

82 % of ITSM postings allow remote work. 18 % are fully remote.

Which skills should I learn as a ITSM freelancer?

ITIL (44 %) and ServiceNow (20 %) are most often required together with ITSM. What actually pays off for your profile is shown by the free CV check.

Who posts ITSM projects?

The 2 most active recruiters account for 33 % of all ITSM postings of the last 90 days.

Methodology: We count IT postings of the last 90 days that mention ITSM. Projects posted several times that are detected as duplicates count once; postings without an assignable IT category are missing, so the figures are a lower bound. The trend compares the share of all IT postings with the 90 days before and only appears with enough comparison data. We do not show figures based on fewer than 30 data points. The rating “must have” or “nice to have” comes from an AI analysis of the posting texts. Distributions only refer to postings that state the respective attribute; we state the coverage alongside. Recruiters are the posters of the listing according to the source, only above a minimum number of postings. An AI assigns the project type and role of each posting from its title, category and skills; the shares are counted postings, not estimates, and only appear with enough classified postings.

Basis: 10,565 IT listings in the window

You now know the ITSM market.
Now let the jury judge your profile.

Your CV against 160 ITSM listings – with findings, strengths and an hourly-rate check.

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