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IT skill · Domain· IT Infrastructure & Security

Customer Service freelancers:
What the market really pays and wants.

Demand and trends for Customer Service – calculated from 34 real project and job postings of the last 90 days. No survey, no guesswork without data.

As of: week 41/2026 · updated weekly
Listings (90 d)
34
Rank 461 of 531 skills
Trend (90 d)
▲ 26 %
Market share compared with the 90 days before. IT postings overall: ▲ 42 %
Of which must-have
18 %
Rated for 34 postings (AI analysis), otherwise “nice to have”
Remote possible
66 %
3 % fully remote · stated in 94 % of postings
The jury's verdict on Customer Service

Growing, but still small.

Customer Service sits at rank 461 of 531, rather at the edge of demand. Its market share is rising (▲ 26 % vs. the 90 days before).

Small marketRank 461 of 531 skills, 34 postings in 90 days.
Growing marketMarket share ▲ 26 % vs. the 90 days before.
Remote possible66 % of postings allow remote work.
And how does your Customer Service profile look?Check it for free

Who wants Customer Service – and under which conditions

Seniority

Mid-level53 %
Junior38 %
Senior9 %

Mid-level dominates (53 %).

Stated in 100 % of listings

Contract type

Permanent74 %
Freelance24 %

Permanent dominates (74 %). 24 % of postings are aimed directly at freelancers.

Stated in 100 % of listings

Workplace

Partly remote63 %
On site34 %
Fully remote3 %

Partly remote dominates (63 %). Anyone working fully remote only reaches 3 % of postings.

Stated in 94 % of listings

Regions (on site)

Frankfurt am Main32 %
Hamburg10 %
Bayern6 %
Baden-Württemberg6 %
Berlin3 %

Frankfurt am Main leads (32 %).

Stated in 91 % of listings

Project language

German100 %

German dominates (100 %).

Stated in 100 % of listings

Who posts Customer Service projects

FERCHAU GmbH10
Postings of the last 90 days.

Current Customer Service projects

Frequently asked questions about Customer Service freelancing

How many Customer Service projects are there right now?

In the last 90 days, 34 projects and jobs mentioning Customer Service were posted. The market share changed by ▲ 26 % compared with the previous quarter.

Is Customer Service still in demand for freelancers?

Customer Service ranks 461 of 531 skills.

Are Customer Service projects possible remotely?

66 % of Customer Service postings allow remote work. 3 % are fully remote.

Who posts Customer Service projects?

The most active recruiter accounts for 29 % of all Customer Service postings of the last 90 days.

Methodology: We count IT postings of the last 90 days that mention Customer Service. Projects posted several times that are detected as duplicates count once; postings without an assignable IT category are missing, so the figures are a lower bound. The trend compares the share of all IT postings with the 90 days before and only appears with enough comparison data. We do not show figures based on fewer than 30 data points. The rating “must have” or “nice to have” comes from an AI analysis of the posting texts. Distributions only refer to postings that state the respective attribute; we state the coverage alongside. Recruiters are the posters of the listing according to the source, only above a minimum number of postings.

Basis: 10,565 IT listings in the window

You now know the Customer Service market.
Now let the jury judge your profile.

Your CV against 34 Customer Service listings – with findings, strengths and an hourly-rate check.

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